MetaFenix Management Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our construction, project management, and consulting services.

We may collect and process the following types of information:

• Name
• Company name
• Email address
• Phone number
• Job title
• Project details or enquiries
• Any information you submit through contact forms, consultation requests, or email correspondence

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Referring URLs

This information helps us understand how visitors use our website and improve our services.

If you make a payment to us, we collect information necessary to process that payment securely:

• Card payments are processed by third-party payment providers (such as Stripe). We do not store or process full card details on our systems.
• BACS payments may require us to process bank account details such as the account holder name, account number, sort code, and payment reference.

Payment information is used solely to process payments, maintain accurate financial records, prevent fraud, and comply with legal and accounting obligations.

We use your information to:

• Respond to enquiries and provide requested services
• Deliver construction, project management, and consulting services
• Process and verify payments
• Communicate with you about projects, proposals, or updates
• Improve our website, services, and user experience
• Prevent fraud and unauthorised transactions
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

We process your personal data in accordance with UK GDPR and applicable data protection laws based on:

• Your consent
• Performance of a contract or steps taken prior to entering a contract
• Our legitimate business interests
• Compliance with legal and regulatory obligations

We may share your information only where necessary, including with:

• Payment processors and banking institutions
• Professional advisers (e.g. legal, financial, or insurance advisers)
• Service providers who support our website or business operations (e.g. IT hosting, email providers)
• Regulatory or law enforcement authorities where required by law

All third parties are required to protect your data and process it in accordance with applicable data protection laws.

We retain personal and payment information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

MetaFenix Management Ltd implements appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

While we take reasonable steps to protect your data, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the details below.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience

You can control or disable cookies through your browser settings.

Our website may contain links to third-party websites. MetaFenix Management Ltd is not responsible for the privacy practices or content of those external sites.

MetaFenix Management Ltd aims to provide high-quality construction, project management, and consulting services. This Refund Policy explains when refunds may be issued and how they are processed.

Refunds may be considered where:

• A payment has been made in error or duplicated
• Services have not yet commenced and a refund request is received within a reasonable time
• We are unable to provide the agreed services due to circumstances within our control

Refunds are not normally provided for:

• Services that have already been delivered or substantially performed
• Time-based consulting, project management, or professional services already rendered
• Delays or issues caused by third parties, client instructions, or factors outside our reasonable control

Any refund decision is made at our discretion, in line with contractual terms and applicable law.

Refund requests must be submitted in writing by email to: gary@metafenixgroup.comRequests should include:

• The payer’s name
• Payment date and amount
• Reason for the refund request

We may request additional information to assess the request.

Approved refunds will be processed using the original payment method, in accordance with Stripe’s payment processing rules.

• Card refunds are returned to the original card used for payment
• BACS refunds are made to the original bank account where possible

Refunds are typically processed within 5–10 business days, although processing times may vary depending on banks or payment providers.

Transaction and processing fees charged by payment providers (including Stripe) are non-refundable, unless otherwise required by law.

If you believe a payment has been taken incorrectly, please contact us first so we can resolve the issue promptly. Initiating a chargeback without contacting us may delay resolution and result in additional administrative checks.

This Refund Policy does not affect your statutory rights under applicable UK consumer protection laws.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how we handle your data, please contact:MetaFenix Management Ltd3 Allens Mead Gravesend Kent, DA12 2JA Phone: +34 711 031 902 Email: gary@metafenixgroup.com