Effective Date: 01/01/2026

MetaFenix Group operates through the following legally registered entities:

• MetaFenix Management Ltd, registered in England and Wales (Company No: 16921717), Registered Office: Allens Mead, Gravesend, Kent, DA12 2JA, United Kingdom
• MetaFenix Properties S.L., registered in Spain (CIF: B44775468), Registered Office: Cumbres de Rodeo, 29660 Marbella, Málaga, Spain

This Privacy & Payment Policy explains how we collect, use, disclose, and safeguard your information, as well as our rules for payment processing, refunds, and invoicing. The policy applies to both entities and any services provided under the MetaFenix Group brand.

The data controller depends on your location and the services provided:

• UK clients or visitors: MetaFenix Management Ltd
• Spain/EU clients or visitors: MetaFenix Properties S.L.

Both entities operate under the MetaFenix Group brand and are responsible for processing personal data in accordance with UK GDPR, EU GDPR, and applicable data protection laws.

• Name
• Company name
• Email address
• Phone number
• Job title
• Project details or enquiries
• Any information submitted through contact forms, consultation requests, or email correspondence

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Referring URLs

This helps us understand how visitors use our website and improve our services.

We may collect information necessary to process payments securely:

• Card payments: processed by third-party providers (e.g., Stripe). Full card details are not stored on our systems.
• Bank payments: includes BACS (UK), SEPA (EU), and ACH (US) bank transfers. Information collected may include account holder name, account number, sort code/IBAN, routing number, and payment reference.
• Payment information is used solely to process payments, maintain accurate records, prevent fraud, and comply with legal and accounting obligations.

We use personal data to:

• Respond to enquiries and provide requested services
• Deliver construction, project management, and consulting services
• Process and verify payments, including ACH, SEPA, and BACS
• Communicate with you about projects, proposals, or updates
• Improve our website, services, and user experience
• Prevent fraud and unauthorised transactions
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

We process personal data based on:

• Consent
• Performance of a contract or steps taken prior to entering a contract
• Legitimate business interests
• Compliance with legal and regulatory obligations

We may share personal data where necessary, including with:

• Payment processors and banking institutions (for ACH, SEPA, BACS, or card payments)
• Professional advisers (legal, financial, or insurance)
• Service providers supporting website or business operations (e.g., IT hosting, email providers)
• Regulatory or law enforcement authorities where required by law

Note: Each company operates independently. Data collected by one entity is not automatically shared with the other unless required to provide services or comply with legal obligations.

We retain personal and payment information only as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

MetaFenix Group implements technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

While we take reasonable steps to protect your data, no system is completely secure, and absolute security cannot be guaranteed.

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at gary@metafenixgroup.com.

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience

You can control or disable cookies through your browser settings.

Personal data may be transferred outside the EU or UK (e.g., to cloud providers or payment processors). We ensure adequate safeguards are in place, such as GDPR-compliant standard contractual clauses.

Our website may contain links to third-party websites. MetaFenix Group is not responsible for the privacy practices or content of those external sites.

MetaFenix Group accepts the following payment methods:

• Card payments (processed via Stripe or similar providers)
• BACS (UK bank transfer)
• SEPA (EU bank transfer)
• ACH (US bank transfer)

Payment information is processed securely, and funds are applied to the legal entity corresponding to the contract:

• UK clients → MetaFenix Management Ltd
• Spain/EU clients → MetaFenix Properties S.L.

Refunds may be considered where:

• A payment has been made in error or duplicated
• Services have not yet commenced and a refund request is received within a reasonable time
• We are unable to provide agreed services due to circumstances within our control

Refunds are not normally provided for:

• Services already delivered or substantially performed
• Time-based consulting, project management, or professional services already rendered
• Delays or issues caused by third parties, client instructions, or factors outside our reasonable control

All refund decisions are at our discretion, in line with contractual terms and applicable law.

Refund requests must be submitted in writing to gary@metafenixgroup.com and include:

• Payer’s name
• Payment date and amount
• Reason for the refund request

We may request additional information to assess the request.

• Approved refunds will be processed using the original payment method:
  
  • Card refunds returned to the original card
  • BACS, SEPA, or ACH refunds returned to the original bank account when possible
• Refunds are typically processed within 5–10 business days, depending on banks or payment processors

• Transaction and processing fees charged by payment providers (Stripe, banks, or ACH processors) are non-refundable, unless otherwise required by law.

• If you believe a payment was taken incorrectly, contact us first.
• Initiating a chargeback without contacting us may delay resolution and result in additional administrative checks.

This policy does not affect your statutory rights under applicable consumer protection laws.

We may update this Privacy & Payment Policy from time to time. Changes will be posted on this page with the updated effective date.

MetaFenix Management Ltd (UK)
Allens Mead, Gravesend, Kent, DA12 2JA, United Kingdom
Phone: +34 711 031 902
Email: gary@metafenixgroup.com

MetaFenix Properties S.L. (Spain)
Cumbres de Rodeo, 29660 Marbella, Málaga, Spain
Phone: +34 711 031 902
Email: gary@metafenixgroup.com